
Last checked: October 13, 2026.
Sonos made multi-room speakers mainstream. The speakers are excellent, but the company has spent the last few years damaging its owners’ trust, mostly through software.
Why 74%
- Starting point80%A loss-making company, despite its size.
- Track record−8Recycle mode in 2019, the S1 split in 2020 and the 2024 app disaster.
- Works without the cloud+2Music streams over your home network, and AirPlay works on most models.
- Our estimate74%
The good news: Sonos speakers stream over your home network and most work with AirPlay, so they are less cloud-dependent than a lot of smart gear. The company has a new CEO, Tom Conrad, and has spent 2025 and 2026 fixing its app and releasing new speakers again.
The bad news: In 2024 Sonos replaced its app with a rebuilt version that removed features owners relied on and caused months of bugs, and it took more than a year to recover. Before that, in 2019, it offered discounts to owners who put old speakers into a recycle mode that disabled them for good, and in 2020 it split older models off into a separate S1 app. Sonos has also been losing money, and it cut more jobs in June 2026.
If you own Sonos
- Set up AirPlay or Spotify Connect as a backup way to play music if the Sonos app has a bad day.
- Check whether your speakers run on S1 or S2. Older S1-only models no longer get new features.